lived-experience engagement consultancy
In health, co-design starts with the recognition of the value of lived-experience contributions to ideation and decision-making - and the ability to effectively embed those leanings in our health system to improve patient outcomes, resource efficiency, boost worker satisfaction, and empower all stakeholders to contribute to meaningful system reform.
Genuine engagement with health consumers and lived-experience gives your organisation a unique opportunity to build your social license to operate, and improve your capacity to effectively and efficiently design and implement innovative solutions to challenges faced in the health ecosystem.
Most organisations often only consult with stakeholders near the completion of a body of work, but consultation is not co-design. My goal to embed genuine and meaningful working partnerships with lived-experience stakeholders from step one so that your workflows, design principles, deliverables ensure your service or product meets a genuine need and provides value to your organisation and consumers.
“Our clinicians were insatiable for Harry’s consumer advocacy and pragmatic approach to co-designing their Allied Health service delivery.”
In working with you, you benefit from the learnings and insights generated by my own twenty-plus years of lived-experience navigating the health system with a specialised understanding of health care management, health strategy and policy reform, digital transformation, mental health and youth mental health advocacy, chronic health and disability advocacy, and applying patient-centered principles of design to reform service provision, policy, and strategic decision making in multiple care environments.
The other key resource in any meaningful engagement with lived-experience in health design ans delivery is stakeholder relationships. Working with me means you have access to an extensive network of professional connections to industry peaks, tertiary and research institutions, and highly regarded health consumer representative bodies. By leveraging these broad connections, I can work with you to find the right people so that you can draw on the expertise of a diverse group of trusted and expert stakeholders when you need it.
